Support
Real, Human Help
Dedicated onboarding, team training and re-training, customer success, and Carrot Care component replacement keep your clinic running smoothly. From day one, you’re backed by experts who minimize downtime, accelerate adoption, and stay with you long after install.
- 2,512 NPS top-tier customer satisfaction
- 167 Ophthalmic technicians on-staff
- 100.5k+ Clinics prefer Carrot
In Good Company
Learn More about Eye South Partners
Learn More about Veterans Evaluation Services
Learn More about Vision Source Village Optometry
Learn More about Georgia Center For Sight
Learn More about Pacific Eye Associates
Learn More about Hillsboro Vision Clinic
Learn More about Scott & Christie Eyecare Assoc
We Are an Extension of Your Team
Technicians Turned Technologists
When you choose Carrot, you’re choosing a partner invested in your success. From onboarding and training to troubleshooting at scale, you get fast, knowledgeable help from people who’ve worked in eye care clinics like yours.
Onboarding & Training
Fast Adoption. No Friction.
Dedicated onboarding led by former ophthalmic technicians ensures fast, confident adoption from day one. Workflow integration guidance, team-wide training, retraining for new hires, and live 1:1 sessions help embed Carrot seamlessly into your clinic’s routine.
Live Human Support
Real Experts. Real Answers. Fast.
Live human support from former ophthalmic technicians–no bots, no call centers. Our team understands visual testing and fast-paced clinical workflows, providing responsive, expert guidance when you need it.
The Carrot Care Guarantee
We’ve Got Your Back
Every Carrot Plan includes a lifetime hardware warranty and <24-business-hour replacement with overnight shipping. If something goes wrong, we act immediately, so testing stays available, schedules stay intact, and your clinic keeps moving without disruption.
Technology you love, backed by a team you trust.
Free Trial
Bring Carrot Into Your Clinic—Free for 30 Days.
The New Gold Standard in Automated Perimetry
Carrot set the standard for VR visual fields when we introduced the first virtual visual field system in 2018. Today, our clinically validated testing is benchmarked against SITA, delivering accurate, repeatable results that support confident diagnosis and a seamless transition to modern visual diagnostics.
Akler Eye Center Improves Patient Experience, Clinic Efficiency, and Diagnostic Confidence with Carrot
Why Dr. Copeland Uses Carrot for Efficient Visual Field Screening
How Vision Clinic Delivers Consistent Care with Carrot
Understanding Ptosis and the Role of the Superior 36 Visual Field Test
Patient Experience with Virtual Reality-Based Visual Field Test | Weill Cornell Medicine; American Geriatrics Society (AGS)
Why Dr. Rosa Chooses Carrot to Treat his Optometry Patients
Checklist | What Future-Ready Eye Care Practices Do Differently
Kinetic Visual Field Exam
Virtual Field is Now Carrot. Celebrating Our Next Leap in Visual Diagnostic Leadership
Eye Gallery Improves Patient Experience, Efficiency, and Diagnostic Confidence with Carrot
How Scott & Christie Eyecare Associates Improves Glaucoma Care with Carrot
How Dr. James Murphy Improved Visual Field Testing for Aging Patients with Carrot
Why Dr. Lisa Timmerman, Optometrist at Centerville Family Eyecare, Chooses Carrot
Testimonials
Why Your Peers Choose Carrot
We’re proud to be the preferred partner of over 2,400 eye care leaders and the only VR diagnostic platform trusted to conduct over 5 million visual field and other vision tests. Whether you’re a single location O.D. or a hospital group CEO, you can be confident that our capabilities will scale to your needs.
“When we're using this bleeding-edge technology in our office, it's a form of reputation management.”
Dr. Adam Rosa OD, Village Optometry
FAQs
Questions about Carrot?
As a company that’s creating and innovating the category of virtual visual field testing, you likely have questions about what we offer, how it scales, and how we support our network of providers and practice administrators. Please browse our FAQs or contact our team.
How do I contact Carrot Support?
You can reach Carrot Support by phone or email, Monday through Friday from 8 a.m. to 6 p.m. ET. When you contact us, you connect directly with a knowledgeable team member who understands visual diagnostics — no ticket maze, no long forms, no handoffs to someone learning on the fly.
What are Carrot’s regular hours or support?
Carrot Support is available Monday through Friday, 8 a.m. to 6 p.m. ET. We guarantee a first response within one business day, and most questions are answered the same day, often within a few hours.
How quickly can I expect a response from Carrot Support?
You’ll always receive a first response within one business day, and typically much faster. Because our team understands clinical urgency, anything affecting patient care, scheduling, or clinic operations is prioritized immediately.
When I contact Carrot Support, will I talk to a real person?
Yes. Carrot Support is human-first. When you call or message us, you speak with someone who understands visual testing and real clinic workflows — not a bot, not a scripted call center, and not a generic help desk.
What does Carrot onboarding and training include?
Carrot onboarding includes guided setup, role-based training, and workflow best practices tailored to your clinic. We help your team get comfortable quickly so you can start running exams with confidence — without long learning curves or operational disruption.
How are new staff members trained on Carrot’s Platform?
New team members can be trained quickly using Carrot’s intuitive workflows and built-in training resources. As your staff grows or changes, Carrot Support provides onboarding assistance to ensure consistent, confident use across your clinic.
What if my Carrot Headset stops working?
If a Carrot Headset experiences an issue, our team responds quickly to troubleshoot. If a replacement is needed, Carrot Care provides rapid device replacement to minimize downtime and keep your patient schedule and revenue on track.
Is device protection on Carrot’s Headset included or an added cost?
Yes. Device protection is included through Carrot Care. There are no surprise add-ons, hidden fees, or required service plans. Carrot Care is built-in to give you peace of mind from day one.
Do I need a service or maintenance contract for support with Carrot?
No. Carrot does not require a separate service or maintenance contract. Carrot Care, onboarding, and ongoing Support are all included so you can stay focused on patient care, not vendor management.